****** was the representative of HomeServe and elected to move forward on the repairs as added to the existing claim. I feel both HomeServe and ****** have both a legal and financial obligation to repair the damages. HomeServe sent another plumbing company to investigate damages and provided a quote for repairs (attached). Hard on the handle, which resulted in the damage to both the handle and valve. He was unable to remove the handle due to stripping the screw and push/pulling rather While attempting to remove the handle to access the valve and piping the allen Since the repair, it appears to be holding and no longer leaking. The first item he repaired was the plumbing lineĪbove the water heater. ****** (Dean) arrived on 4/24/23 at approximately 1PM. HomeServe added this to the existing claim. Prior to ******’s arrival onĤ/22/23, HomeServe was contacted again with another request for the plumber to investigate the hot water On the same day for the work, with an appointment scheduled on 4/24/23. The plumbing leak on the existing piping/stop valve above my water heater. The claim was filed to investigate/repair On 4/21/23 a claim was filed with HomeServe my warranty company. I was emailing back and forth between someone but now I have heard nothing back since 5/9/23 I have included copies of bills showing payment for services that were not past due leading up to 9-15-22 as well as October and my most recent bill to show the same account number.Īll I want is to be reinstated for External sewer coverage and the charges to go back on my gas bill.
I was never notified it was late because it wasn’t.
When I asked a representative if there was anything they could do, I was told they could not because its been too long. I would like to be re-enrolled and fully covered on the sewer service as the cancellation should not have occurred in the first place. However, this issue was discovered and partially addressed on more than one occasion by someone from HomeServe. I was told I cannot re-enroll because I have a preexisting issue.
I have re-enrolled in the services except for the Sewer coverage. (Please see attached for account number from before I my service was canceled to present) My ** *** *** number has not changed and has been active for several years. I have never had any special billing on my ** *** *** account ever.Ĥ) My ** *** *** number is no longer active. The HomeServe charges were on my ** *** *** bill every month and paid EVERY month (please see attached bills)ģ) I had some special billing with ** *** *** and that cancelled it somehow. I contacted ** *** *** and they do not have the authorization to cancel my account.Ģ) My HomeServe account was past due and was canceled and the outstanding balance was written off. Reasons my account was canceled without my knowledge or consent:ġ) ** *** *** Cancelled my account with Home Serve After speaking to a few different representatives, I have received 4 different reasons as to why it was cancelled and none of them are accurate and nothing has been resolved. Plan number *********įor some reason my service was canceled in September 2022. Until 9-15-22 I had the Sewer coverage through HomeServe along with a few other services offered.
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